Delivery / Returns
Track & Trace Delivery
Your purchase should be delivered within 7 to 10 Business Days after we have received your order. Please allow up to 2 additional days for rural postcodes.
Track & Trace
A physical delivery address is required for all Express Orders. We will be unable to send your order without one.
Delivered within 2 to 3 business days within Australia, depending on location.
LOST OR DAMAGED GOODS
If your order is lost or damaged, please contact us within 10 Business Days of placing your order so that we may assist you.
You may return unused items in their original condition and packaging up to 28 days after receiving your order. If the fit is not right, we will happily exchange your purchase for another size or design to the same value.
RETURNING FAULTY PRODUCTS
We are committed to providing high quality shoes from the best and safest materials. However, if any manufacturing fault is detected, please contact us and send through some photos of the shoes. Our team will take care of you and manage the returns process.
We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher or refund.
If items you purchased are returned by mail, the balance will be refunded within 7 days after buiKKi have received the goods. Your refund will be payable with the same payment method you chose for purchase.